Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at HELLO@cakerywonderland.com.

CHARGEBACKS 

 By becoming a Client of the Company, you agree to contact us with the aim of resolving any problem you might have and we have 28 days to resolve any issue before requesting or demanding a refund or chargeback from your bank or credit card provider at any time while or after using our services.

Our scope is to prevent credit card fraud, and all fraud without any exception, shall be prosecuted through criminal proceedings in your local jurisdiction to the fullest extent of the law. Additionally, we shall pursue civil legal action at your local jurisdiction seeking any loss of income related to the respective fraud, including business, legal fees, research costs, employee downtime and loss of revenues. We employ advanced risk-detecting modelling to track any sort of fraudulent transaction threatening our provision of services.

Fraudulent transactions shall be immediately cancelled upon being detected. Any active orders associated in any way with the same fraudulent credit card shall also be cancelled immediately. 

Credit card chargebacks are considered to be fraudulent where no reasonable effort to cooperate with us to resolve any problems within the given 28 days befoe you request a chargeback. All frivolous chargebacks cost our employees time away from their usual and customary matters of conducting normal business, hence it is costly to the company..